Reference

Read These Terms Before You Start

These Terms and Conditions set out the rules that govern your hemtai3z account — from how you open it to how withdrawals are processed through GCash, Maya, or InstaPay.

Account Eligibility RulesWallet and Payment TermsYour Rights and ObligationsAccount Closure ConditionsDispute Process
hemtai3z Read These Terms Before You Start
HOW WE HANDLE IT

How hemtai3z Applies These Terms Fairly

Enforcing our Terms consistently protects your account and keeps the platform fair for everyone. Here is how we handle the areas that matter most to you as an account holder.

Account Security

Your account credentials are your responsibility. We use session-based authentication and send an OTP to your registered number any time a new device attempts login.

Data Handling

We collect only the information needed to verify your identity and process wallet transactions through GCash, Maya, or InstaPay. We do not sell your data.

Transaction Records

Every deposit and withdrawal is logged against your account history. You can view your full transaction record from the wallet section of your dashboard at any time.

Requesting Changes

To update your registered email, phone number, or linked e-wallet details, submit a request through live chat. Identity verification is required before any contact detail changes are applied.

TERMS SUPPORT

Ask Us About Your Account Terms

If any clause in these Terms is unclear or you want to dispute a decision made under them, our support team is the right first stop. You can reach us through live chat directly from your account dashboard, by email for anything that needs a written record, or through our help centre for common account questions. Players in Antipolo or anywhere else in the Philippines can raise a terms-related query the same way.

Team online

Live Chat

Open your account dashboard and tap the chat icon to connect with a support agent for terms clarifications or account access issues.

Email Support

Send a written query to our support address for formal disputes, account closure requests, or anything that needs a documented response trail.

Help Centre

Browse the help centre articles covering account rules, wallet conditions, and what happens when a transaction falls under review.

Common Questions About These Terms

These are the questions we hear most often from account holders in the Philippines about how the Terms and Conditions work in practice.

These Terms apply to every registered account holder. Access is subject to eligibility and local law in the Philippines — you confirm both when you open your account.

We publish updates to these Terms on this page. Continued use of your account after a change is posted means you accept the revised Terms. Check this page before major transactions.

Pending GCash, Maya, or InstaPay withdrawals are held while an account review is active. Once the review is resolved, eligible transactions are processed in the order they were submitted.

Send your dispute to support via email with your account ID and a clear description of the issue. Written disputes get a documented response and are escalated if the first reply does not resolve it.

Yes. We may close or suspend accounts that breach these Terms, fail identity verification, or fall outside eligibility requirements. You will be notified of the reason where permitted by law.

We retain account and transaction data for the period required by applicable law and our internal compliance obligations. You can request details of what we hold by contacting support.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.